"When I was working at Walgreens a few years ago, a woman decided it was appropriate to spit in my face and tell me she would kill my family...over a $1 coupon I forgot to apply to her total. Police were called and she was arrested. All of this was over a COUPON. Unbelievable, really."
"My personal worst is one time I was working in the customer service desk and some guy came up to complain that his fuel points disappeared. I explained that they had to have been used at some point or expired at the beginning of a month as the rollover period ended.
The guy insisted that he hadn't used them and they just 'magically disappeared.' I called Kroger Plus for him (despite explaining they could only tell me when they were used) and explained that the points had been used the week prior, at our store's fuel station.
This dude just went absolutely ballistic on me. He slammed his hand on our customer service desk. He started yelling at me and screaming about talking to a manager, then said that he's next door neighbors with Dave Dillon, the CEO. I called my manager; the manager heard this exact story from the customer's point of view, which basically painted me as lying to him about what the Kroger Plus call said. He pulled the Dave Dillon card and my manager told him to 'go ahead and call Dave, then. He'll agree with me,' and then walked away.
I almost lost it right then and there."
"I was working at a clothing store and because I was young and attractive, the manager had me work the men's section. One man was chatting me up and mentioned that he wanted something for his wife, who was a size 2. I said, 'Great! I'm a size 2, too, so that should help.'
He looked me up and down, sneered, and said, 'You are not a size 2.'"
"When I was working at a Walgreens, a person would come in almost every day, browse, then leave. They would also smoke right up until they walked through the door, then throw their smokes on the ground in the doorway.
One day, I told them to pick it up, put it out, and only then could they come in and shop. They denied it was theirs, then went and picked it up, walked back in, and threw it in my face while it was still burning.
My manager didn't even make them leave. I hated working there."
"I used to be the 'senior technician' at the support desk for a dialup ISP.
One of my female coworkers would occasionally get the jerk that would ask for a man because 'girls don't know anything about computers,' so she would transfer them to me.
I would tell them, 'Oh dear, I don't know how to fix that, hold on let me transfer you to someone smarter than me,' and transfer the call right back to her. I'd even do this when they wanted something super simple like a password reset. It was very satisfying for both of us."
"I used to work at a grocery store as a cashier. There a few special needs people working there, but they do a good job and are in no way an inconvenience.
One of them, Kyle, has down syndrome, but he was a really hard worker and a super nice kid.
This lady came through my checkout lane and I forget what item it was, but it was damaged, so I had to send Kyle to go get a new one. She still had a lot of items in her cart, so it wasn't like we had to wait on him or anything. I could see she was visibly upset though.
Maybe 20 seconds passed and I heard her mumble something along the lines of, 'Maybe you shouldn't have sent one of the special ones.' I proceeded to blow up on her. I've never snapped like that in my entire life. She ended up turning really red and decided to just leave her stuff and get out of the store.
My manager called me into the office and told me I wasn't in trouble, but that it had to look like I was getting reprimanded for the customer's sake. Two weeks later, I got promoted to a stocking job."
"I was an assistant manager at Walgreens for a few years. The worst was this complete jerk that came through the pharmacy drive-thru and was furious because we wouldn't go and retrieve milk and some other items for her and sell them in the drive-thru. She wasn't disabled or anything... just insanely lazy. The pharmacy techs called me to handle it. I was very calm and respectful and told her no...like 10 times. We couldn't sell her anything through the pharmacy drive-thru like that. She leaves in a huge huff.
A few days later, the district manager came by and said this lady complained, I 'cussed her out,' in the drive-thru and said things that I didn't say, and then she demanded I be fired. My district manager knew she's lying but still...what a jerk.
So I looked her address up on the pharmacy computer and then proceed to get about 200 magazine subscription postcards from the magazine racks over the next week or two. I printed up some labels and viola... take that you jerk and enjoy your new magazines."
"I was working the front cash register. From the register, I couldn't even see the drive-thru, and in general, means I'm not making sandwiches for either side. I'm standing in position, taking an order, and someone pushes to the front of the line, interrupting the order I was taking. 'This is wrong,' she shouted, thrusting a bag at me and drink on the counter. '
I'm sorry about that. What was it supposed to be?'
'Not this!' I looked into the bag to see what was inside, in the hopes of being able to look it up. It's a sandwich and fries. The fries are hot and the sandwich looks normal when I open it, so I assume she either got someone else's sandwich or else had ordered something special on her sandwich. I have no way of figuring out what was wrong with it without asking her. 'What was it supposed to be? I'll make you a new one,' I asked, looking up at her.
'I already told you what it was supposed to be when you took my order. If you don't know how to make a stupid sandwich, you shouldn't have a job, loser.' Then she opened up her cup of soda and threw the open cup at me. I ran to the back and got the manager, and hid there until my manager came to tell me she was gone."
"I worked customer service as a supervisor at Best Buy 13 years ago. This guy tried to return a busted up car stereo head unit that he purchased 6 months ago. It was obviously abused or had been physically damaged in an accident and he didn't buy the warranty. I told him that we couldn't do anything. He called me a loser, and I said something like, 'I'm sorry we can't help you any further.'
He got upset, threw a chair at me, missed, then told me he's going to 'do me in the booty' when I leave the store. Then he stormed off. Luckily he never came back."
"I worked at Staples as a tech. It was the Monday after Black Friday.
A customer came in and said they were there to pick up their computer. I asked for a name and it didn't sound familiar but I checked anyway. Only seven were eligible for pickup, nothing under her name. Long story short, she did not have a computer with us at all.
Commence the screaming.
It went from 'mean face' to full out red-faced screaming about how terrible we were. Spittle hit my face and her breath was god awful.
After about an hour of off and on screaming, she realized that it was Best Buy, not Staples that had her computer.
It was probably the worst day of my life, but revenge was mine.
We received a 0.0 on a secret shopper report a few weeks later. The store manager pulled the report I signed after the incident and compared the notes to the secret shopper report. She was the secret shopper. Since our tech stuff is filmed with a high resolution camera, we sent everything to the corporate office and received an amended report (perfect score) and I got a $500 Staples cash card."
"I worked at Starbucks throughout my college career, including summers when my internship schedule allowed. One day, as I was going down the line taking orders, I heard somebody say, 'But I have many miles to go before I sleep.' I knew he was quoting Stopping By Woods on a Snowy Evening by Robert Frost, so I commented that I liked the poem as well. The customer just looked at me all confused and asked, 'Well then what are you doing here?' Apparently, in this guy's mind, if you're working in retail, you have to be a complete idiot, not a college student at NYU or anything."
"Back in high school, I was a big shot manager at the local roller skating rink. On Saturdays, we had a 5-7:30 'family session' that was cheap and tailored to younger kids. After that ended, we would close down for 30 minutes, clean up, and re-open for the 8pm-12am teen night, which was more expensive and basically a club atmosphere.
As was common, we'd usually get some teens paying the $2 family night admission and then they'd try to hide in the bathrooms or in the back to avoid the teen night admission. Since we had an off-duty uniformed police officer, these situations usually handled themselves.
One night, I caught a couple of kids hiding in the back and escorted them out.
Their mother showed up about 30 minutes later demanding to speak with me, yelling and cursing at other employees in the process. I called her over to the window and told her why her sons would have to pay. She said she didn't know, etc. I told her I'd take 50% off the teen admission even though we told every single person who paid during family night that it ended, and the next session was more.
She lost her mind and grabbed me by the collar of my shirt and straight up spit in my face.
The smell made me gag and some of it had gotten in my eyes and my mouth.
The cop came over and put her in cuffs and I went to the bathroom to wash my face off. I could have pressed charges for assault on her, but decided not to. Because the cop ran her name and she had violated her probation and was going to jail anyway. He left to take her to jail and her sons (about 14) just glared at me from outside the rink. A scary man came and picked them up later and when we left that night, I thought I was going to get shot.
This is when I learned my job was not worth the $10 an hour that I'd thought was amazing pay."
"I used to work at a skating rink. Part of my job was renting out skates. One day a customer came up to me holding his skates, saying they were too small and he needed to exchange them. No big deal, common problem. I took the skates from him and they're a size nine, so I go grab tens.
'Here, try these.'
He glanced at the skates and threw them back down on the counter. 'What are you, stupid? I said they were too small!'
'Er, yes, and those are a size up. Do you think you need elevens? I can get those for you.'
'What? No, you stupid dummy! Ten isn't bigger than nine.'
I gave him an eight and decided it was a good time to take my break."
"A woman came through the checkout line at my department store with her daughter. The woman was probably mid-30s, daughter early teens. They were buying a bunch of clothes, a few really grandma-y home decor pieces, the usual. We were very busy right now, and they had The Look (retail workers know what I'm talking about), so I was trying to get them out of here as quickly as possible. That seemed fine to them, as they had completely ignored me thus far and were too busy looking bored on their phones to acknowledge my existence.
I can't remember her exact total, but it was something like $61.78. I saw her going into her wallet and knew she was going to pay in cash. What's more, she'd decided that she's going to give me exact change. On a busy day, when she has The Look. This never turns out well.
So she handed me three 20s and a dollar. Ok, cool. Now she's digging through her coin pouch. She -- as a solid half of 'exact changers' do -- turned to her daughter to solicit coins from her, because she didn't think she had enough but was now determined to give me exact change. So Mom scrounged money from her daughter and handed it to me in a big pile. It's not three quarters and three pennies: no, that would be too easy. So I sifted through the pile of a couple quarters, nickles, dimes, and pennies, and discover that she'd handed me 93 cents.
She had The Look, but she'd handed me the wrong amount of money. I knew this was going to get ugly, but I had no choice but to plow forward. 'Are you sure you want to give me this much?' I asked quite politely. 'You only need to give me 78 cents.'
'Yes,' she snapped. 'I need to get rid of the change.'
Ok, fine. Have it your way, lady. So I punch in the amount into the register and, of course, it spit back to hand her some money back. So I popped open my drawer and started to sift out 15 cents to hand back to her. Now, of course, she's confused. 'Why are you handing me money?' She said. 'Didn't I give you exact change?'
'No, ma'am, you gave me 15 cents extra.'
'Oh for goodness sake,' she snapped again. She reaches over the counter and pries the money out of my hand and reaches into her wallet for another dollar. She then hands me another dollar and three quarters. 'There, you do that and give me 42.'
What? She is making zero sense to me. 'Excuse me?'
'You take that, and give me 42 back.' She finally huffs a sigh and reaches forward, grabs the three quarters (again, prying them right out of my hand). 'Ok,' she said. 'Clearly, this is too much for you, so I'm not going to bother. Nobody knows how to do change anymore. No wonder you're working here instead of in school. They don't take stupid people at college. Just forget it. Keep the stinkin' change. Jesus Christ. Unbelievable.' With that, she left me with $62, grabbed her bags, and stormed out. Her absorbed-in-her-iPhone daughter trailed after her, glancing at me in confusion but saying nothing.
The next customer who walked up looked after her as they left and then looked at me. She couldn't believe it either."
"I worked for a catering company in college as a work-study program. After a few years, I was able to move up to a manager position.
One day we were hosting an alumni event. The college department that ordered the food, however, greatly underestimated the amount of guests they were going to receive. They ordered food for 200 people but about 400 showed up. So obviously halfway through the event, we ran out of food but since they refused to order more food, there was nothing we could do.
At one point, a 30-something-year-old man approached one of my staff in the back room and started cussing her out for there being no food left. I then approached him as he was talking to another guest and asked if I could speak with him about the incident. He pretended like he had no idea what I was talking about and continued his conversation.
Fine, I thought it was over and I told my staff to send him my way if he ever tried to talk to them again. Later on, he approaches me, again when no other guests could see him, and yelled at me, saying how dare I approach him as he was trying to network with other alumni.
I explained that if he had a problem with the event to come to me as I could explain the situation and any problems were my responsibility, not my staff's.
He stopped, stared at me, and said, 'You see this suit? It's a $1,000 suit. You don't make that much in a month!' and he walked away.
At that point, I snapped. He wasn't wearing a name tag so I approached the head of the event and asked for his name and explained the situation. She looked appalled and said she would talk to him about the incident.
As we were cleaning up later, after the women spoke with him, he cornered me as I was exiting the bathroom. He told me he would make me pay for embarrassing him and that I was a worthless piece of crap.
I laughed, told my boss about it, and moved on. He still didn't realize I had his name.
The next day the guy called my supervisor to try and get me fired. My supervisor backed me but asked for the guy's name. He said his name was 'John Doe' and that if my boss didn't handle the situation, he would come personally take care of me. My boss laughed, hung up, got this guy's name from me, and called the police. Turns out the guy's business just went under in the economic crisis, he was at the event 'networking,' aka looking for a job. Probably will be selling his amazing $1,000 suit soon to cover bills.
He didn't find work and is now banned from the campus as well. Justice."
"I used to work at Dollar General in Indiana a few years back. I lived in a small town, so I saw the same customers all the time. After a few months, it actually became rare to see a customer that I didn't know.
There were these two women, total white trash who always came in together. They wore the most obnoxious, revealing clothing despite the fact that they both were VERY overweight. Bright lipstick, bright eye shadow, obviously fake nails. It was pretty disgusting.
So they come in and buy a $50 prepaid phone card, which was something they did every month or so. So it's not like this is a new concept to them. I ring her up and say, 'That'll be fifty-three fifty.'
Her: 'What do you mean? It's a fifty dollar card, it should cost fifty dollars.'
Me: 'The card does cost fifty dollars, but there's also sales tax.'
Her: 'What?! They don't charge us sales tax at the Wal Mart!'
I try to explain to them that everything except for unprocessed food is subject to sales tax, even their phone cards. Even if I agreed with them and wanted to remove the sales tax, I couldn't because my register doesn't have a 'remove sales tax' button. After a few minutes of them yelling back and forth to one another, I buzz my manager up. She explains the same thing to them.
They eventually leave the store shouting things like, 'You suck! This is the worst service I've ever received! I'm filing a complaint and never coming back!'
Of course, they were back the following week for their cheap plastic face paints."
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