RateMyJob

At RateMyJob, we believe work shouldn’t be a chore, but when it is, you should at least get a good story out of it. So we’ve scoured the web for the funniest and most outrageous stories from professionals from all industries, to bring you a little humor and entertainment when you need it most.

  • Career
  • Humor
  • Culture
  • Leadership
  • Perks

Uber Driver Refused Service To A Blind Woman

By Jason Wiese
April 16, 2019

Image Source

Uber has built its reputation on its reliability factor. Need a ride? Just pull out your phone and your driver will be on their way in no time. But not everyone is that lucky, especially those with disabilities.

Mollie Baland, who suffers from a rare eye condition that renders her legally blind, needed a ride to Regis University one morning during a snowstorm. The walk to campus wasn’t too long and she usually walked, but the ice on the ground made her nervous she’d slip and fall. She decided to call an Uber instead, but when her driver arrived, he refused to let her in because Baland had her dog, Ferris, with her… her legal service dog.

“The driver rolls his window down, and he says, ‘I can’t have a dog in here,'” Baland told The Denver Channel. “And I said, ‘Well, technically, under Uber’s policy, you can’t deny me because Ferris is my guide dog. If it makes you feel any better, I have a certificate to prove that he is a guide dog.’ And the driver did not say anything. He just drove away.”

This is not the first time that a situation like this has happened. In fact, a quick search of the right keywords will pull up multiple headlines near-identical to this very article’s title. To make matters worse, Uber was already sued in 2016 for these past occurrences by the National Federation of the Blind. The company settled the suit by agreeing to train their drivers to follow what is already a federal law and allow service animals into their vehicles. Uber also agreed to deactivate drivers who knowingly refused service to victims of disability with guide dogs.

Image Source

In response to Baland’s claims, a spokesperson from Uber released the following statement: “We are deeply upset by this rider’s experience and have been in touch with both parties and have taken appropriate action. Drivers who use the Uber app agree to accommodate riders with service animals and comply with their independent obligations under accessibility laws.”

However, according to screenshots from Baland’s phone, “appropriate action” to them means giving them a warning.

Image Source

“I’m very upset with how Uber handled the situation. The guy was only given a warning,” Baland said. “I am resilient. I just don’t want this to happen to other people.”

What do you think? Is the real victim here the driver who forced Baland and Ferris to walk half a mile in a snowstorm (and may have been allergic to dogs for all we know), or does this “Uber bullcrap” need to end? Let us know in the comments below!

    Primary Sidebar

    Most Popular

    CareerRestaurant Employees Dish On The One Customer Everyone Dreaded Serving
    Zach Brown
    HumorThese Are The Funniest Restaurant Names We Could Find
    Zach Brown
    CareerGolf Course Beverage Cart Drivers Share What Their Job Is Really Like
    Brooklyn Bubz

    Editor's Picks

    Humor26 Steak-umm Tweets That Prove It Is The Most Delightfully Peculiar Brand On Twitter
    Will Jamison Eucker
    Humor22 Of The Most Savage Brand Tweets Ever Tweeted
    Will Jamison Eucker

    Trending

    HumorThe 17 Most Accurate Karen Memes For Anyone Who Has Dealt With A Karen At Work
    Will Jamison Eucker
    Humor20 Of The Most Peculiar Walmart Customers To Ever Exist
    Will Jamison Eucker

    Secondary Sidebar

    Can't Miss Stories

    HumorThe 16 Funniest Signs Come From This One Restaurant
    Will Jamison Eucker
    CareerPeople Share The Most Condescending Thing Someone Told Them At Work
    Christina Raines
    HumorThe 5 Worst Karen Meltdowns The Manager Could Not Handle
    Will Jamison Eucker

    Must Reads

    HumorThe 6 Most Dramatic Ways That People Quit Their Jobs
    Will Jamison Eucker
    CareerKaren Bullies Her Coworker, Until She Gets Caught Lying About Her Disability
    Christina Raines

    Popular Picks

    Humor14 Times Employees Called Out Their Weird Bosses On The Internet
    Will Jamison Eucker
    Humor5 Most Satisfying Times Workers Saw “Justice Served” On Entitled Customers
    Brooklyn Bubz

    What People Really Think About Their Jobs
    • About Us
    • Contact Us
    • Privacy Policy
    • Terms of Use