“I’m Calling Corporate!”
Jonathan knew that the Jan situation needed to be handled with the utmost professionalism because corporate was DEFINITELY hearing about this one.
Jonathan, speaking carefully, calmly and slowly: “Ma’am, we have purses on the floor that your son is perfectly welcome to hold.”
Timmy felt like this was an appropriate time for him to literally shout out his demand again: “I WANT THAT ONE!”
Jan, seizing on her offspring’s bad manners and adding her own to the mix: “I don’t care about those purses. My son wanted a specific purse, and this witch refused him.”
Jonathan, starting to run out of patience: “I repeat; my employee doesn’t have to let your son hold her personal property. Now, unless you actually want to shop for product that we’re actually selling, I think we’re done here.”
Timmy: “I WANT THE PURSE!”
Jan, who was absolutely seething at this point, decided to double down and really set it on the line with the terrible customer’s last resort threat: “I’ll call corporate!”
Jonathan, smiling and holding out a slip of paper: “Here’s their phone number.”
Timmy stamping his feet and looking seconds away from falling on the floor and throwing a humdinger tantrum: “MAKE HER GIVE ME THE PURSE, MOMMY!”
Jan snatches the slip of paper out of Jonathan’s hand and storms off, angrily screeching with child in tow.
Jonathan knew this wasn’t the last of Jan, so he thought quick on his toes: “Jessica, go into the back and… I dunno, hide or something until I call you.”
Jan stood angrily at the door, whipped out her cell phone, and “jabbed her finger on it like the phone had personally insulted her,” and ranted into it for several minutes before hanging up.
Things were about to get interesting.
This Was No Prank
The store phone rang a few minutes after that and Jan stared at Jonathan with an expression of smug superiority as he picked it up.
According to Johnathan, there was a corporate big wig on the other end who could not wait to dish on the unbelievable call he’d just gotten out of.
Corporate Big Wig: “Jonathan, you’re not going to believe the call I just got, and I’m not even sure if your employees are just bored or what…”
Jonathan: “Oh, I bet I can believe it. Let me guess: some lady just called because my employee wouldn’t give her personal property to a kid.”
Corporate Big Wig: “…So this isn’t a prank?”
Jan’s smug expression wavered when Jonathan grinned widely, then laughed.
Jonathan: “Nope. Sorry. It’s an actual thing.”
There was a long, deep sigh. Jonathan said he swore that he could almost see the Corporate Big Wig pinching the bridge of his nose.
Corporate Big Wig: “I’ll call her back and tell her that since no policies were broken, no action will be taken at this time. If she harasses your employees, just have her removed by security, or the police. Ban her if she pulls it.”
END OF PART 3