The customer is not always right! Here are 23 times the customer was totally, completely wrong and the worker called them out on it. These stories are for anyone who has everyone worked in customer service and dealt with some real
Dude, I Live Next Door
“One of my favorite stories from my brief time in customer service was when a man who called up the night after a minor hurricane screaming that his service didn’t work, that he had complained multiple times and this was the last straw. Clearly our service sucked, and it was our fault his cable was out. He kept cutting me off, and calling me rude names when finally I just interjected:a
Sir, your cable isn’t out because of an issue with our service, your cable is out because a tree branch fell across the cable line. What’s that? How do I know? Because you live at 78 Fakename road and I live at 75 Fakename road. I saw the branch fall. I’m the one who went out in the rain last night to get the branch out of the street. In fact, I know you know it’s a branch, because I could see you looking out your window at me moving the branch that fell on your property. Not only that, but when I was done I went inside and called into work on my day off to arrange a bucket truck to come out and rerun the cable so you could beat the rush of calls that came in all across the island due to the storm. You didn’t even have to call. A truck is already on route-Well, that shut him up”
LOL
“While visiting my family in Germany with my brother who did not grow up there and therefore did not know german. We went to McDonalds to order food during one of the days, as we get up I ordered in English since my brother would get jealous when I spoke German. Anyways, the cashier takes the order, as most Germans know basic English but when my brother tries to order it gets really complicated because of misunderstandings.
The teenage cashier becomes enraged the likes of which the world has never seen from a german and stars snarling off remarks in german on how ‘Americans are lazy a–holes who couldn’t possible learn a second language if even needed’. Everyone is looking at this kid, all understanding them, but don’t say anything. As the kid finished, I calmly look at him and ask to speak with his manager in german. If you guys have ever seen Casper the friendly ghost, you’ve seen this kid. The kid is white as snow and turns around to get his manager. The kid, my brother and I all walked out around the same time, all three of us without a job at McDonalds”
That Will Shoe Her
“I work in a shoe shop. One of the services we supply is to check how well school shoes fit on our younger customers. Once a staff member has signed to say they are a good fit, the customer is able to bring them back if there are any problems.
This one time, a mother came back in with her son a week after being fitted with a pair loudly mouthing off that the shoes were too tight and causing blisters. Even though she was being a psycho hose beast about it we offered to get her a new pair.
Once back in the kids department she spotted the girl who fitted the original shoes and went completely crazy at her, demanding that the girl should be there whilst a better pair was fitted so she wouldn’t make the same mistake again.
Despite the mum using saying some pretty degrading stuff about the her, the girl agreed to sit in on the re-fit in an attempt to help out.
She remembered the customer, even to the point of remembering the child’s name, and was visibly upset about doing a bad job.
Returning to the till, the fitter offered to put the exchange through as a final gesture of goodwill, and then froze, with an awesome s–t eating grin on her face.
‘These aren’t your sons shoes; she said to the customer. They have a name tag inside saying Tommy, and your sons name is Billy.
Turns out kid had swapped his shoes with another boy in his class.
Laughed her out of the shop”
User Error, Dude
“A customer wanted to return a computer that was about a year old when I worked in retail. I asked him what was wrong.
‘It just don’t work.’
I powered it on, gets into Windows, connects to the wireless network, goes online. I open Office, everything seems to be working properly. I show it to him, ask him what’s wrong.
‘It just don’t work.’
I asked him what was actually wrong with the machine (let alone why would you return a computer a year later).
‘It just don’t work. Are you saying if a car don’t start, it works fine?’
At this point I had enough of the guy:
‘No sir, I’m saying if there was a car and everyone could start it except one person, I wouldn’t blame the car'”
Tell it to the Weather Channel
“My first job was at an ice cream shop as a general manager. It’s the south, we’re in the middle of a drought, and it’s 109°F with 100% humidity. A woman comes up and orders 4 hot fudge sundaes – to go. I have no doubt the girl who made the sundaes did a great job as always. But this woman who was on break from McDonald’s calls me about 15 minutes later.
‘My ice cream is melted! I have nothing but soup!’
‘I’m sorry about that, are you outside right now? I can make something new and bring it out so you don’t have to get back in line.’
‘No. I’m at WORK.’ She then relays the story of lunch break with coworkers and the 4 hot fudge sundaes.
‘I see. How long ago was this?’
‘I WAS JUST THERE.’
‘Did you have a cooler?’
‘NO! Are you SURE you’re the manager??’
‘Last time I deposited a paycheck I was. I’d really like to help you, what can I do to help?’
‘Our lunch is ruined, there’s nothing you can do!’
‘I sincerely apologize, I can make new sundaes and you can pick them up free of charge. I’ll even refund your last order.’
‘I’M NOT ON BREAK ANYMORE.’
[At this point my night crew is coming in for their shift and hanging in the back, where I am, waiting to clock in.]
‘All right ma’am. Let me see if I’m understanding. You ordered 4 hot fudge sundaes on the hottest day of the year, put them in a hot car for 15 minutes and expected the ice cream not to melt?’
[The entire crew starts laughing hysterically. I immediately lose my s–t and start giggling.]
‘ARE YOU LAUGHING AT ME!?’
‘Ma’am I’m trying really hard not to, but can you at least see this from my point of view? You’ve refused a refund, you refused a remake, and you’re complaining about something that I have absolutely no control over. I assure you that my staff does everything in their power to make great desserts, but once the ice cream leaves the window, I can’t control the weather.’
‘I’m calling Corporate, click’“
What Do you Want Lady?
“I used to work in Tesco, in England, as a team leader. Basically doing a manager’s job, on a bit more than checkout operators wage. I wonder why I gave that up to become a teacher…oh yeah.
Anyway, at Christmas time, for some reason, we were quite busy. We had a good 35 checkouts in the store, and 35 of those 35 checkouts were open. Yet they were still queues. Ultimately, if thousands of people decide to do their Christmas shopping terribly late, and you have every single till open, what can you do?
Anyway, this woman comes over to complain that she had to wait. I explained that the checkouts were all in use, and we could do nothing. She asked why I wasn’t on a checkout (something often asked – simple answer being that if I’m the one who has to sort out any problem in case any of the 35 checkouts break, or needs something, or a customer can’t walk the five paces to change their broken packet of biscuits – and I’m on a checkout – nothing would be done), and demanded that everyone should be on the checkouts. Which they were.
‘I want to see the store manager!’ she demanded, ‘You need to have more people working on the checkouts. Where can I see the store manager?’
‘Well,’ I replied, ‘He’s currently sat on that checkout there, because we are so busy.’
She shut up- I really don’t know what she wanted us to do”
And He Sounded so Nice
“I was working at a gas station in a very rich part of town. During a nice summer day, a prime example of the douchebag variety of the human species drove his super-expensive Lamborghini in, and in that haughty, I’m-rich-so-you-must-do-what-I-say voice demanded that it be filled with premium. Which the attendant started to do, only the guy immediately snatched the nozzle from him and screamed that, ‘You’re too stupid to do this on your own.’
(We’re in Oregon, btw, where you can’t pump your own gas. State fire law.)
Well, being that he’s a douchebag and an idiot, gas spills out from the nozzle all over his sparkly douche-mobile. At this point, he truly flips out, and storms into the store, where I’m working as the cashier and de facto manager. He immediately demands to speak to the owner, and that we are going to pay to have his car repainted AND he’s not going to be paying for his gas. I try my best to calm the situation, but he’s got a good rage going and doesn’t want to be calmed down, dammit. While he’s spewing forth, I notice that an officer from the local police department is about to come into the store to get snacks or a drink or some such. This give me a nice idea:
‘Sir, I’m afraid that the gas is in your tank and you pumped it yourself, so you are going to have to pay.’
Cutscene of an explosion. Douchebag then asks, ‘So what, exactly, do you think you can do if I just go and get in my car and leave?’
Thank you, good Lord, for timing. He says this, at full bellow, right as the officer walks through the door. My response? ‘Well, personally I can’t do much, but the nice West Linn Police Officer standing behind you will probably arrest you for 2nd degree theft.’
Douchebag turns around to see the officer, with a very predatory smile on his face, nodding vigorously. Yeah, he shut up, paid, and we never saw him again”
Extra Onions
“During high school I worked at a burger king.
There was this one woman who would always come into drivethru during the afternoon and ask for a whopper jr. with extra onions. And I mean, a LOT of extra onions. And no matter how many we put in, she always came into the store and complained that there weren’t enough. Still, this was in the middle of the afternoon, so we didn’t care.
However, one day, we had four buses full of US Army enlistees at the store at the same time. (convoys of chartered buses would go by periodically, and they usually stopped at our store because the bus drivers knew my boss)
Now, these people were always the nicest, most respectful people you can possibly imagine, which was a welcome change after dealing with a–holes the whole day. They also always ordered a crapton of food (all king size, tons of double and triple whoppers, the whole nine yards.) My boss would always have me give them the ‘senior discount’ (15% off), and they enjoyed that immensely, because it said that they were getting a senior discount on their receipts.
Anyways, nice as the were, they strained our store to the limit because they ordered so much food. So we were almost literally going hammer and tongs to keep up, and then mean face woman comes into drivethru. My boss told me to just grab two handfuls of onions and put them on the sandwich, because she didn’t need a scene when we were as far behind as we were. I could barely close the f–ker because of the onions, but I managed it and we gave it to her.
Now remember, the store is completely full of US Army enlistees. They probably have not had fast food for weeks (I think they were going from boot camp to get their first assignments). And the line was out the door. So BFW pushes her way past all of these people, rudely shoving them out of her way, and comes up to the counter screaming that she didn’t have enough onions. My boss is pissed, so she takes the sandwich, hands it to me, and tells me to do whatever the hell I want with it.
I dumped the ENTIRE F–KING TUB of onions on this (probably about 1.5 LITERS of onions), and wrapped it up really, REALLY tight, and taped it shut (Note that the wrappers were somewhat elastic…). My boss hands it to BFW, and she opens it right on the counter to ‘make sure we have enough’. (Even though it’s like 6 times bigger than normal ?_?)
The thing f–king ASPLODED ALL OVER. SO freaking awesome. All the troops were trying not to laugh. One of their officers (a pretty quite young 1st Lt.) was waiting by the counter for his food, and finally he just gave up and started laughing his a– off. The troops took this as a cue, and she had about 250 troops all dying laughing at her. One of the best days of my high school life.
She didn’t come back for a month, and she never, EVER complained about not having enough onions”
Buuuurn
“I worked at a photo printing lab, and we got people in all the time who claimed we were stupid and had messed up their pictures.
One woman had us print 800 vacation pictures. They were bad quality, dark, and out of focus. When she came to pick them up, she insisted that we had ruined them, that they were perfect in her camera, and that she had a very expensive camera and so there was no way the pictures could be dark or out of focus. We finally gave her her money back, even though we had done nothing wrong and were out a lot of time and paper.
She called us 30 minutes later and told us she was at a store across town, and they had reprinted all of her pictures and they were beautiful, in focus, and nice and bright. I had to tell her that the same person who owned our store also owned the store across town, and that not only would it have taken that store several hours to reprint 800 pictures, but their printer was down that day, so they couldn’t have printed anything. She hung up on me”
Oh You -Know- Tommy
“I used to work at a restaurant chain that started about 15 or 20 years back and has about 15 stores in total. People all the time would complain and release their vague threat ‘I know Tommy! (The owner, guy who started the chain) Do I have to call him to get some good service?’
Such f–kng bulls–t from so many people, but we had to put up with it, because that’s what you do in the restaurant business.
But one time when this happened, Tommy was actually in the restaurant. He would come in once every couple months or so and just act like a regular customer, just to kinda evaluate how things were running from a non-owner perspective (of course everything magically went smoother for him than any other customer, imagine that).
Anyway, this lady (that had been a total jerk the entire night) starts complaining, talking about how her meal was cold or bad or some BS, even though she had powered through 4/5ths of it. She wants her money back for this atrocity! And then she drops the bombshell: ‘I know Tommy! He wouldn’t stand for this!’ The only thing was, Tommy was sitting almost directly behind her, and pretty obviously didn’t know her, and she didn’t recognize him.
After getting a bit of the old discrete, Go ahead nod from him, I just said, ‘Ma’am, Tommy is in the restaurant right now. If you could just point him out right now I’d be glad to let him know what you think of his restaurants.’
She stammered, gave the ‘No he’s not, I would’ve seen him!’ until the owner stood up and said hello. He put on the kind of sickly sweet personality, where you’re ever so polite but a total jerk at the same time. She shut the f–k up and paid pretty quickly after that”
Leave. Now.
“I work at Ikea in Customer Service. On a daily basis we have customers come in with items that have been used, broken, old, without their receipt, some even not Ikea products and they are DEMANDING a refund. But the couple that really takes the cake tried to return to me a broken and rusty ironing board. It was obviously used and without a receipt I’m limited with my options.
We can only offer store credit if the item can be returned to stock in original packaging. Obviously, it wasn’t. With a receipt you have 90 days to return your item in any condition. After I refused the return they asked for my manager. My manager offered to look up their receipt, couldn’t find it so we couldn’t take it back. They then asked for her manager. Every time they got a ‘no’ they asked for the manager above. Eventually it got to our store manager (and the manager of Ikea 168 is a BOSSS, 6’5″, hulk-like, and Swedish; he started as a cashier and made his way up literally from the bottom to running the store).
He came on down to the belligerent couple who were causing a scene because our customer service was apparently SOOOO poor. After inspecting the item and removing their iron cover (which none of us did before, the item was that appalling we really didn’t want to touch it) he finds the date stamp. It was from 2002. The couple got real silent because the entire time they said they’ve had it for less than 3 months. Our store manager said in the calmest voice I have ever heard in my life, ‘I think it’s about time you leave my store'”
Where you going to go?
“I live Houston and worked at Kroger around the time of Hurricane Ike. My dad was the store manager around this time and I worked at another store down the road.
Anyways, after the Hurricane had passed my father and I went to check out the status of the store. It was bad. Power was out and the generator was supposed to kick it, but it didn’t. My dad had to deal with disposing of a store with fridges full of potentially spoiled food.
So my family and a few co-workers all come in and work the next 36 hours cleaning the store up. My dad get a call on day 2 of cleaning from the District Manager telling him to open the store that day at 10 AM.
We had customers lining up early in the morning. It got bad real quick. Hardly any workers (my gf at the time and 15 year old brother were hired on the spot that day).
I was checking out some a–hat with his two a–hat friends and he spots my dad and yells at him that they are out of Miller Lite. My dad says, ‘Well, we’ll get it when we get it!’ The guy then goes on to yell out loud how it is outrageous that they have a store that is up and running without essential products. Then he goes on to say that my dad doesn’t know what the hell he’s had to deal with.
I’d had enough at this point and sternly stare the guy in the eyes and say, ‘You are absolutely right! He has no idea what you or anyone else has had to deal with! Not because he doesn’t care. No, he doesn’t know because he’s been too damn busy throwing away half the merchandise in this store, an estimated $10,000, and trying to get this store up and running so you could come here and stock up on chex mix and cheese whiz. However, I’m sure you could try one of the other stores in the area to find your damn Miller Lite. No wait, no one else is open.’
The rest of his check out was silence”
Every Cent Counts
“I used to work for a grocery store in high school as a cashier. One busy Saturday, an older lady came through my long line with about $150 worth of groceries. Among her items was a prepackaged piece of meat from our deli department that is normally priced by weight. Her meat did not have a printed sticker on the package and I would’ve needed to find a bag boy or manager to run to the deli to get it priced. Because we were super busy, i decided to wing it, and set it on my scale.
‘It looks like it’s almost a pound, so…let’s say…$2.77? Does that sound fair?’ I began to ring it as a miscellaneous item.
‘No! it does NOT sound fair!’ she yelled. ‘You need to get that priced!’
Groans from the line began behind her, as I found a bag boy to run to get the price sticker. A manager came by to see what the commotion was about and the lady explained the situation. I explained why I had made the decision i made. The manager of course stuck up for the lady (which we laughed about later) and she accepted the apology. We then waited for what seemed like an eternity of eye-contact avoidance and thumb twiddling.
The bag boy came back and handed me the pork. I smirked and showed her the price.
‘$2.78. Huh, I would’ve saved you a penny!’ The man behind her chortled- Never saw her again”
I Will Ruin You!
“I used to work at an amusement park, and between department transfers, I started in food which was by far, the worst of the 4 details (games, rides, pavilions).
My stand made funnel cakes and corndogs. The average wait time on a busy day could be upwards of 30 minutes in the sun, which I’ll admit sucks. It’s not any cooler in the stand slaving over a 450 degree fryer. Anyhow…
This guy comes up, orders 4 corndogs. I ring him up and ask him if he wants any ketchup or mustard brushed on. He declines. I take his money, and hand over four corndogs. His little girl bites into one and then tugs on daddies arm and says she wants mustard. I politely inform him that since she’s already bitten out of her food, we can’t brush it on; however if he’d head 50 steps to an adjacent building, he could skip the line and just grab some condiment packets.
Apparently this was unacceptable. Up until this point he was just a normal guy, suddenly, anger. ‘DO YOU KNOW WHO I WORK FOR?! DO YOU KNOW WHO I AM!?’
I tell him no. He then half-chuckles to himself and points out his pregnant wife sitting at a nearby table and then begrudges the time he spent in line. I again reassure him they will give him some mustard packets if he walks next door. He loses his s–t.
‘I’M THE DAMNED REGIONAL DERP FOR COKE IN THIS AREA, I WILL BUY AND SELL YOU KID’… This self-aggrandizing and demeaning talk towards me lasted a full 60 seconds or so. Then I told him, ‘We only carry Pepsi products’. He was flush with embarrassment and rage, anyone within earshot is laughing at him – to spite me (really his little girl) he didn’t go get mustard packets. He forever was known as MustardMan”
Math is Hard
“I worked in electronics at Target:
Over at Guest Service I saw a woman with her teenage daughter heatedly speaking to the guy at the counter. After a few moments he pointed over at me in electronics, the woman’s head whirled round, dragon like, toward me. The rest of her body realigned with hear head and she stomped in my direction.
When she reached the counter I pleasantly asked, ‘How can I help you?’
She slammed a receipt and PS3 controller on the counter, ‘I paid 55 dollars for this– and I can only return it for 40!’
I asked, ‘May I see your receipt?’
She nodded and I picked it up, ‘See 55 dollars!’
‘Yep, I see that,’ I said, ‘you bought this last week when the store gave away a 15 dollar gift certificate with the controller.’
‘So what!’
‘You would shop at Target again, right?’ I asked.
‘Not if this isn’t resolved!’ she spat. Her daughter next to her was embarrassed.
‘Hypothetically, if there wasn’t an issue, I’m guessing you would and you would use that 15 dollar gift card on your future purchase. If we let you return this controller for 55 dollars then you would have a free 15 dollars. That is why the return price is fifteen dollars less… I can do the return for you over here if you don’t want to go back to Guest Service.’
‘I didn’t want to return it, I just wanted to know why the return price was so much less,’ she said. She picked up her controller and receipt and began to walk off.
Her daughter, clearly ashamed of her mother, thanked me and followed her mother out”
Have You Tried Hanging Up Your Phone?
“I used to do tech support for AOL (don’t judge) and I eventually worked my way up to Help Desk, which is where the ‘let me speak to your manager!’ calls would go.
I got an irate man on the phone complaining about wait times just to talk to support. The conversation went something like this:
‘Do you realize how long I’ve had to wait just to talk to a live person? I had to wait nearly 10 minutes!’
‘I’m sorry sir, we’ve been very busy here since…’
‘Don’t you know how valuable my time is? I’m a doctor!’
‘Well…as a doctor, do you have a waiting room?’
‘Of course I have a waiting room!’
‘And do people have to wait to see you?’
‘What’s that have… THAT HAS NOTHING TO DO WITH THIS!’
He hung up rather abruptly after that”
I Know Where -You- Live
“I used to be a low level manager in a call centre, it paid the bills… anyway, a customer had called us and been perfectly pleasant, giving us his account details, and business got underway. At the end of the call, he asked for one more thing that we couldn’t have done, and was informed of this. He immediately got extremely aggressive with my member of staff. At this point her hand shot up in the air (cue me) and she handed over the headset and chair so I could view the details. I was called a b—h, a c–t, various other names and then we got down to the grand finale: the threat. I’m paraphrasing but here’s how it went:
Him ‘Listen, b—h, I can see your company’s address on your website, I’m going to come down there and f–k you up.’
Me: ‘Good you gave my colleague your name and address details first then, I’ll make sure to hand them over to the police somewhere in the few hours it’s going to take you to drive down here. We’ll be waiting’
Dial tone”
This Killed The Video Store
“I used to work at Blockbuster. I am competent enough to not choke on my own drool so they quickly promoted me to a manager position. I got to deal with complaints after the customer service rep (READ: cashier) called for backup.
The best I ever got was a guy who had a movie charged to his account because he never returned it. He got furious at the cash register and demanded to see a manager. I greeted the customer with a smile and said through my gritting teeth, ‘How may I help you sir?’
He proceeded to go on a tirade about how he returned the movie in question and demanded a refund.
Now as you might imagine Blockbuster doesn’t treat/pay their employees very well so the quality of employee is close to bottom barrel. More of Blockbuster’s fault, a few extra dollars an hour and they would have gotten a much better calibre of employee and probably wouldn’t be bankrupt right now.
So I went through the returned movies as well as the movies that were on the shelf to see if he had indeed returned the movie but one of the customer reps forgot to scan it in. 90% of the time, the movie is on the shelf and all I have to do is scan it in and the system automatically refunds the customer the money. If another customer tries to rent a movie that hasn’t been scanned in, at the point of sale the computer will check in the movie and check it out to zero out the inventory. My point is that if I didn’t find the movie, then there was very little chance this guy had actually returned the movie.
I didn’t find the movie on the shelf.
I returned back to the front of the store and told the angry customer that he, in fact, did not return the movie as it was not in the store. The reaction was priceless. A small line had formed as a result of this incident so there were people watching my every move (and giving me ‘the eye’ to speed things up so they could get their movies and go home)
I can still remember almost word for word what he said, in his best condescending loud voice:
‘Do you know who I am??? I am the chairman of the board of education for [local high school]!! How dare you accuse me of not returning this movie if I said I returned it!’
At this point my bulls–t meter was: [————|-]
I very calmly looked him in the eye and said, ‘Sir, I don’t care who you are. But I’ll tell you what. I’m going to refund you your money so I can get these other people through so they can go home and enjoy their night. But let’s make a deal. If I find the movie I will call you up and apologize personally and give you a free rental. If you find the movie you return it to me personally and apologize.’
He was taken aback and nodded his head. Not to be outdone, he looked over at his shoulder and said in a loud voice, ‘That sounds like a deal.’
The next day the movie was in the drop box. The guy never entered the store again. He would instead send his wife into the store to rent his movies for him.
The kicker? I saw a BMW car key on his keychain. The guy was loaded”
Here Are Your Crickets, Sir
“My family used to own a pet store and we would sell live crickets for reptile food. They would come in three sizes, large, medium and small. We sold them by the dozen and the large and medium crickets were easy to count out but with the smalls being about a cm in length you had to just estimate, and we would end up giving way more than what was asked for, example: if the customer asked for 2 dozen small crickets they would end up with close to 60-80 crickets.
Well there was this old man that would always hassle us about the amount of crickets he got when he asked for two dozen. He’d always say, ‘THAT DOESN’T LOOK LIKE TWO DOZEN SMALL CRICKETS, PUT SOME MORE IN THE BAG.’
Well after weeks of this guy complaining about how many crickets I put in the bag he comes in again asking for two dozen small crickets. Not wanting to listen to him complain again I give him close to 60 crickets. Of course right on cue he starts complaining. This time I take the bag of sixty I was going to give him and individually count out exactly 24 crickets into another bag then I dump the remaining crickets slowly back into the cricket bucket almost slowly enough so he could almost count the crickets he could have had.
Everyone in line line starts to laugh at him. I could tell he was pissed but I with all the people laughing at him he quickly pays for his crickets and he was never seen or heard from again”
Reading is Power
“A well dressed, business passenger bought a plane ticket on Continental from Indianapolis to Manchester. There are no direct flights so he would have to connect in EWR (newark, nj). After arriving in EWR he strolls over to the Manchester gate and sees a small 50 pax regional jet parked outside. He thinks nothing of it and boards the airplane awhile later. After taking his seat and just prior to the boarding door being closed the flight attendant makes an announcement ‘Welcome aboard flight #### service to Manchester, NEW HAMPSHIRE!’
This guys goes completely ape s–t. He starts scrambling to get his things and get off the plane all the while yelling at the flight attendant, gate agent, pilots, and other passengers. He was trying to go to Manchester in the UK (airport code of MAN) and he bought a ticket for MHT. The gate agent was getting completely verbally abused by the guy at the podium as she tried to rebook him to the proper destination. She took it all in stride and was really trying to help the guy even though he was being a complete jerk and going on and on about how it was a mistake in the computer.
And then she saw how much he paid for the ticket. Her exact words were, ‘You only paid 300 dollars for your ticket and you really though that was going to get you to England?’ He was quiet after that”
Who is This Person???
“I worked at a furniture store answering phones, and ringing up customers in the office. One day I got a call from a lady asking if she could return a sofa she had bought. I tried to look up her purchase in our system using her last name, found nothing. Tried phone number, nope. Tried email, address, everything. Couldn’t find a single thing. ‘I’m sorry ma’am, I can’t seem to find your purchase anywhere, are you sure you bought the sofa here?’
‘Yes I’m sure! blah blah blah… it’s ridiculous that you can’t find my purchase … blah blah blah… I really need to to return this sofa because MY FATHER PASSED AWAY ON IT and it has some BLOOD STAINS.’ I f–king kid you not! I tried to hide my WTF voice
‘Ma’am how long ago did you buy the sofa?’
‘About 2 years ago.’
This lady wanted to return a 2 year old sofa with blood stains from her father who died on the sofa. I’m pretty sure our warranty didn’t that. But still, if she had bought it from us, she would have been in our records. So I pressed on. Until finally she said,
‘I can’t believe Rooms To Go would treat their customers like this.’ ‘Ma’am, this is the Roomstore, not Rooms To Go.’
‘Oh… my mistake, I’ll call them’
I feel really sorry for those Rooms To Go guys”
Here’s Your Sign
“Was working as a house manager at a fairly large regional theatre. The policy was that if you showed up after the play started, you had to sit in any old empty seat near the back until intermission. After that an usher would help you find your assigned seat. Needless to say, this policy didn’t sit well with people who had paid for the front row (even though there wasn’t much price difference between the front row and 15 rows back…the theatre only seated 765 people).
Anyway, woman comes up well after the play has started and asks to be taken to her seat. I explain the policy to her and assure her I’ll get her as close as I possibly can to the stage without disturbing everybody who showed up on time, but that isn’t good enough for her. She demands to see the policy in writing.
I have a brief moment of panic as I imagine myself sorting through the old usher/house manager booklets and instruction manuals in the very disorganized office when I suddenly remember that part of the pre-show prep that I had to do every day was to lug a big sign out front with the House Policies on it. I took two steps to my left, turned and examined the rather small type and finally found what I was looking for and pointed it out to her.
She took a moment to read and comprehend the policy and then said, ‘There it is. In writing'”
Good Guy Customer
“I work at a gas station and I had a dude come in yelling at me that he prepaid $30 worth of fuel on his pump and his gauge had not even budged. I asked him the obvious questions: ‘Are you positive that you pumped it? You don’t have a broken gas gauge? etc, etc’ Our registers are futuristic and touch-screeny so I promptly pulled up his pump information and saw that he had indeed pumped all of it at X many gallons of gas.
Seeing that we’re corporate owned ‘the customer is always right (even when they’re f–king morons)’I set his pump for another $30. A few minutes later he came back in yelling again that his gas gauge hadn’t moved but this time there was a refund for $13.17 due back. I’m thinking hmmm…that’s strange if he actually didn’t get any gas the first time and he claims it was on E than a midsize sedan like his would probably take more than $17 to fill. So I step away from the counter ready to investigate further when I look out the windows and see it. Gas spewing from the bottom of this mans vehicle. The idiot has an enormous f–king hole in the bottom of his car dumping $43.17 worth of fuel all over the parking lot and not only did he not notice it but he’s in here yelling at me like it’s my fault.
Before I can point that fact out to this guy another customer comes in and confirms what I’m seeing by saying, ‘Whoever owns that car, its leaking something all over the ground.’ Dude yells S–T and books it outside while my coworkers and I watch for a few minutes then proceed to get back to work. For some bizarre reason I can never understand the guy comes back in demanding I owe him money back. So I get behind the counter and explain that he actually owes me $13. Dude (looking genuinely surprised at this information): ‘HOW CAN I OWE YOU MONEY, MY TANK WAS FULL WHEN I GOT HERE NOW ITS EMPTY, YOU PEOPLE ARE PULLING SOME SHADY S–T AROUND HERE?!’
Me: ‘So what you’re accusing me of is going outside and without you noticing siphoning the gas out of your car so you can come inside, waste my time, and pay me extra money that I won’t ever see in my paycheck? Oh… you caught me, sorry.’ Customer behind dude then proceeds to say, ‘Just pay for your f–king gas and quit being a jerk.’ Dude pays and leaves but only manages to get to a parking space around the side of the building- And that was the last we saw of him”